i recently made a order a scotweb.com that ran into a inventory problem of a product that was sold but wasnt there. this item was an essential piece of the attire i needed for a family event. after expressing my disapointment to nick, he responded very quickly and on a weekend too. and within a day my issue was resolved. it is understandable that all companies make errors, but is how they fix them that makes the difference. nick was very professional and took time after hours to fix this and now scotweb has a customer for life...