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  1. #1
    Join Date
    7th July 09
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    A man of high principles

    Sometime ago I ordered a Ferguson Britt sporran from the STM site. After having waited the recommend time, and a little bit more, no sporran had arrived. I contacted Matt and advised him of my concerns. Matt soon replied and advised that he had spent a couple of hours researching the order and that somewhere along the way the order had gone missing. He had contacted Mr Britt and that a replacement sporran would be ready in a week.

    True to his word, the sporran was ready in a week and has been deliverd to me, it is magnificent.

    What impressed me, was Matt's integrity and honesty in the situation
    There were no excuses, no blaming anyone, no false promises. Matt apologised, found a solution, and made the solution work.

    Over the last several years I have dealt with a number of overseas suppliers. I have experienced some problems, but I have never experienced the professionalism and honesty that I was given by STM and Matt

    Thankyou Matt and the Museum staff for all their efforts and thankyou Lamar Britt for the magnificent sporran.

  2. #2
    Join Date
    7th May 07
    Location
    Chicago, Illinois, USA
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    Matt has always given me excellent customer service.
    Animo non astutia

  3. #3
    Join Date
    7th September 06
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    Thumbs up Kudos to the STM!

    You won't find better people than Matt and his crew at STM, I gare-AWN-tee. :P
    Here's tae us, Whas like us... Deil the Yin!

  4. #4
    Join Date
    29th September 06
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    Matt and the staff at the STM are fine folks and I've always been treated very well. This is another of those businesses that you can depend on.

  5. #5
    Join Date
    1st December 06
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    That's why we like Matt, and that's why we all recommend and deal with him.

    A quality man who only deals with quality merchandise and runs a quality business.
    Jim Killman
    Writer, Philosopher, Teacher of English and Math, Soldier of Fortune, Bon Vivant, Heart Transplant Recipient, Knight of St. Andrew (among other knighthoods)
    Freedom is not free, but the US Marine Corps will pay most of your share.

  6. #6
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    9th January 10
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    Would love to see a picture of your new sporran.
    Regards, Bill McCaughtry

  7. #7
    Join Date
    1st December 06
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    Quote Originally Posted by billmcc View Post
    Would love to see a picture of your new sporran.
    Oh,yeah. That, too.

    It ain't real without a photo.
    Jim Killman
    Writer, Philosopher, Teacher of English and Math, Soldier of Fortune, Bon Vivant, Heart Transplant Recipient, Knight of St. Andrew (among other knighthoods)
    Freedom is not free, but the US Marine Corps will pay most of your share.

  8. #8
    Join Date
    7th July 09
    Location
    Melbourne,Victoria Australia
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    The top photo is a Ferguson Britt sporran I got from STM in April this year
    The second photo is the of the sporran which this thread refers to
    The third and fourth photos are of a military style sporran i purchased from an Australian maker in early May

  9. #9
    M. A. C. Newsome is offline
    INACTIVE

    Contributing Tartan Historian
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    26th January 05
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    Thanks for the good words. I still don't know what originally happened with the order. I was able to find record of you having placed the order with us, but that is where the paper trail seemed to stop.

    My philosophy is that everyone makes mistakes -- the important thing is how you handle them.

    I phoned up our intrepid sporran maker immediately and explained that we had a past-due order that somehow got lost in the shuffle, and even though it was not his fault at all, he gave this sporran priority so that we could get it out as soon as possible.

    I'm pleased that the post was able to get it delivered to you in Australia in good time. It looks great in your sporran collection. :-)

    Wear it in good health!

  10. #10
    Join Date
    26th March 08
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    Cheers, sir! An Inverarnan in dark brown. You have my sporran's brother!


    ...well worth the wait, I bet.
    Last edited by Ryan Ross; 27th May 10 at 02:29 PM.

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