Amerikilt?

**phinz** · 16th May 06, 09:32 AM

Just a quick question...

Those who have purchased from Amerikilt, what is their typical method of communication? I ask because I've placed an order, and I'm aware of the 3-4 week lead time, but I've not heard anything from them. The only correspondence I have gotten has been PayPal's confirmation of payment and the completion of transfer of funds.

Do they typically email a tracking number when the order is shipped? Or does your new gear just show up on the doorstep? Just wanted to be forewarned in case I needed to ask the neighbors to watch for the big brown truck.

Thanks!

**GTRMAN** · 16th May 06, 10:27 AM

Originally Posted by phinz

Just a quick question...

Those who have purchased from Amerikilt, what is their typical method of communication? I ask because I've placed an order, and I'm aware of the 3-4 week lead time, but I've not heard anything from them. The only correspondence I have gotten has been PayPal's confirmation of payment and the completion of transfer of funds.

Do they typically email a tracking number when the order is shipped? Or does your new gear just show up on the doorstep? Just wanted to be forewarned in case I needed to ask the neighbors to watch for the big brown truck.

Thanks!

I've had a similar experience with them.. Just give them a call or send them an email. They will typically respond quickly..

**BronxKilt** · 16th May 06, 03:18 PM

My AmeriKilt showed up about on time, perhaps a few days ahead of schedule, certainly before I got worried; well within the time frame they gave. When I had to communicate with them (I was unsure of my choice, but the friendly barstaff at my local talked me into keeping it) they were prompt with an email response. I would suggest email as a primary contact. From what I have heard and read AmeriKilts prides themselves on customer service (as well they should) and would probably be happy to give you a tracking number if you asked for it. You never know untill you ask right?

BK

**KiltedCodeWarrior** · 16th May 06, 06:33 PM

I will just chime in that AK seems to take the "no problem, no message" approach.

**phinz** · 16th May 06, 06:58 PM

No biggie. Was just wondering if I needed to have the neighbors watch. We're in a pretty good neighborhood full of retired folk (we're a good 25 years younger than the next youngest people on our street), so there aren't any worries. I just wondered if they would contact me prior.

I'm antsy, but can deal with it. Anticipation is part of the excitement.

**Riverkilt** · 16th May 06, 09:12 PM

When I ordered three at a time Mike called me to thank me.

I don't allow shipping via any method that leaves packages on my porch for kids to steal - that's UPS and all air freight in my town. Fortunately, the USPS doesn't deliver mail in my town so we all have POBs and that keeps packages safe.

But in the UPS/USPS wars (like coke and pepsi - so silly) some folks refuse to ship via the USPS. In that case I have them ship it to my work...irritates the staff, but keeps the goods safe.

Have had stuff stolen off my porch before when abandoned there by the carrier...but not kilts. Would be fun to watch the theives open a package of kilts...

Ron

**NewKilt** · 17th May 06, 05:15 AM

I know that they are quite busy right now, so it may take awhile to get an e-mail reply. I have 5 AK's. All have been delivered within the time frame or earlier.

Darrell

**Kirkwood** · 18th May 06, 04:20 PM

I know how you feel. I was getting antsy for my last AK and hadn't heard anything. So I e-mailed Mike asking him when to expect it. I heard back from him the next day telling me my kilt was due to arrive the following Thursday or Friday. Sure enough it did. I'm pleased with their customer service.

**phinz** · 19th May 06, 01:36 PM

It's here, along with my belt. I'm a *very* happy boy.

For the record, that means it took them a total of 12 days from order placed on Sunday to arriving on my doorstep. I *will* be ordering more from them. They rock!

Oh, and the kilt is really nice too. I came home and immediately put it on. Nice piece of kit, though I believe I may have ordered it a little long. It's just below my knee instead of just above, but I'm OK with that. Overall, it's *very* comfortable and I couldn't be happier.