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27th June 06, 06:36 PM
#1
 Don't patronize the kilt store!!
I bought an Argyll jacket and waistcoat from them. They held up sending out the order waiting for the waistcoat to be delivered. Well, three weeks later they sent them but a waistcoat that was 8 sizes too small! Someone took a size 44 and wrote size 52 on the other side of the size tag. I sent them pictures of this. Months have gone by, and I was promised but no one has contacted me from their "management" about sending me out another vest. No savings through X-Marks, as I have to find another vest somewhere else, and had to pay duties on the abomination to boot. Absolutely disgusting...
binx 
'Nunquam Non Paratus' - Connections to Annandale, Gretna, Newbie and Elphinstone
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27th June 06, 07:55 PM
#2
Man, that's a bummer 
Sorry to hear about that
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28th June 06, 03:23 PM
#3
That's horrible! I hope that doesn't happen to me since I'm waiting for an order from them which includes a coat and vest!
Have you tried calling them directly? I know that they have an 800 number for North American customers.
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28th June 06, 04:02 PM
#4
Part of the problem may be...a UK size 44 is a Euro size 52.
Still not good (to say the least...) they didn't solve it properly
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28th June 06, 06:39 PM
#5
I am absolutely amazed to read this, Binx. I've had several dealings with KiltStore, both before and since their connection with X Marks, and have had nothing but exemplary service from them. You should definitely use the toll-free number and call them - but don't forget the time difference!
[B][I][U]No. of Kilts[/U][/I][/B][I]:[/I] 102.[I] [B]"[U][B]Title[/B]"[/U][/B][/I]: Lord Hamish Bicknell, Laird of Lochaber / [B][U][I]Life Member:[/I][/U][/B] The Scottish Tartans Authority / [B][U][I]Life Member:[/I][/U][/B] The Royal Scottish Country Dance Society / [U][I][B]Member:[/B][/I][/U] The Ardbeg Committee / [I][B][U]My NEW Photo Album[/U]: [/B][/I][COLOR=purple]Sadly, and with great regret, it seems my extensive and comprehensive album may now have been lost forever![/COLOR]/
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28th June 06, 06:50 PM
#6
Speaking of time difference,
Do you ever sleep Hamish?
It's almost 10 PM (East Coast USA). I believe that is, what, 3 AM There?
Anyone else have discount issues with this vendor?
(I haven't tried)
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29th June 06, 03:55 AM
#7
 Originally Posted by Hamish
I am absolutely amazed to read this, Binx. I've had several dealings with KiltStore, both before and since their connection with X Marks, and have had nothing but exemplary service from them. You should definitely use the toll-free number and call them - but don't forget the time difference!
My experience too - excellent customer service.
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30th June 06, 06:07 PM
#8
Originally Posted by Robin
Part of the problem may be...a UK size 44 is a Euro size 52.
Still not good (to say the least...) they didn't solve it properly
Nope, cause the jacket fit fine.
binx
'Nunquam Non Paratus' - Connections to Annandale, Gretna, Newbie and Elphinstone
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17th July 06, 05:41 PM
#9
Got a replacement in the right size!
Don't know if someone here talked to them, but awhile after this thread started I got a message, then a call from Stewart, telling me that he's going to set it right. Got the waistcoat, tag printed as the correct size, and it fits. Thanks to all.
binx
'Nunquam Non Paratus' - Connections to Annandale, Gretna, Newbie and Elphinstone
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