Bearkilts Sporrganizer

[Geoff Withnell]

Sometimes I wonder about customer service. I saw the sporrganizer on a thread here and sent a email about the size to Bearkilts. I liked the answer I got ( it will fit in all my sporrans), and decided to order one. I haven't gotten any reply to my inquiry! Has something happened to them?

Geoff Withnell

[Wompet]

If you take a look at some of the other threads regarding Bearkilts, your answers will be found.
The short version is that Bear was(is?) too successful for his own good. He overextended himself, creating a large pile of backorders. He then went off the grid for a while, trying to get better organized and fill those orders. He returned this last year and began taking new orders in limited amounts. People who have placed new orders have mentioned a wait time again, but not as bad as before. Those who have Sporrganizers have been happy with them, and I'm sure that you'll be happy with yours, but it may take a little time to make its way to you.

[Geoff Withnell]

If you take a look at some of the other threads regarding Bearkilts, your answers will be found.
The short version is that Bear was(is?) too successful for his own good. He overextended himself, creating a large pile of backorders. He then went off the grid for a while, trying to get better organized and fill those orders. He returned this last year and began taking new orders in limited amounts. People who have placed new orders have mentioned a wait time again, but not as bad as before. Those who have Sporrganizers have been happy with them, and I'm sure that you'll be happy with yours, but it may take a little time to make its way to you.

May take forever. A backlog is one thing, but not to answer a customer inquiry about ordering is commercial suicide. There are other leatherworkers in the world willing to take my business.

Geoff Withnell

[Carolina Kiltman]

May take forever. A backlog is one thing, but not to answer a customer inquiry about ordering is commercial suicide. There are other leatherworkers in the world willing to take my business.

Geoff Withnell

I agree totally. We are all human, we all make mistakes (like taking too many orders), but what we do when that mistake occurs makes the all the difference.

I have done some custom work in the past, and I followed the following rules.

1. If I quote a firm price, then that is it! If I goof and have to buy more materials, no matter how expensive, that is still your price. (Next time the price will be enough higher to cover).

2. Promise long (that is give yourself enough time to get the job done right, plus some extra.) That way if you say 6-8 weeks and can deliver in 5, you are wonderful!

3. If you cannot make the time, or there is any other problem, LET THE CUSTOMER KNOW IT AS SOON AS POSSIBLE!

That way you may not only get repeat orders, but good word of mouth from a very satisfied customer.

[Riverkilt]

One of the most precious parts of this board is accurate information, good or not so good, about vendor performance history and customer service style.

Ron