Utilikilts has me down..

**GTRMAN** · 27th March 09, 09:55 AM

Back in early February I ordered a new kilt form Utilikilts. This will have been my 6th UK.

The first one they sent me was the wrong waist size. I ordered a 34" waist and they sent me one with a 32" waist.. So I shipped that back and almost 3 weeks later (yesterday) I receive a replacement. Problem is, the replacement they sent is the wrong length! I ordered 21.5" and they sent 24.5"..

I called them again last night and told them that they, again, sent the wrong size. They promised to send me a shipping label to send it back to them.. Problem is, it's going to be another 3 weeks at least until I get it back because they're not shipping a different kilt. They said they're going to crop this current one to size.. God only knows how long all of this will take..

I certainly hope that this isn't indicative of their cutomer service as of late...

**george7** · 27th March 09, 10:00 AM

12.5 or 22.5?

**GTRMAN** · 27th March 09, 10:01 AM

Originally Posted by georgeblack7

12.5 or 22.5?

oops.. 21.5"

**Nighthawk** · 27th March 09, 10:04 AM

Scrap UK- get a USA Kilts kilt. I have never had anything but good experiences with Amerikilt, as well.

**GTRMAN** · 27th March 09, 10:23 AM

Originally Posted by Nighthawk

Scrap UK- get a USA Kilts kilt. I have never had anything but good experiences with Amerikilt, as well.

The USA casuals look pretty good. Especially if I can get them with a "jeans waist".. How comfortable are they?

**werewolves** · 27th March 09, 10:38 AM

I'd go with Alpha Kilts, or Celtic Warrior Kilts if you like the "modern" or MUG style. I used to love UK, but I'm less impressed as time goes on, and there are lots of great merchants on this board that I'd go with.

**Nighthawk** · 27th March 09, 10:54 AM

Originally Posted by GTRMAN

The USA casuals look pretty good. Especially if I can get them with a "jeans waist".. How comfortable are they?

Casuals? I don't know- I have a semitrad and a 5 yard wool, and both are exceptional. AND the customer service is (as you will find all over this board) second to none. They're well worth the money.

**GDub** · 27th March 09, 11:00 AM

Originally Posted by GTRMAN

The USA casuals look pretty good. Especially if I can get them with a "jeans waist".. How comfortable are they?

The USAK casuals are SUPER comfortable and very well made! Highly recommended!!

**GMan** · 27th March 09, 01:07 PM

Originally Posted by GTRMAN

The USA casuals look pretty good. Especially if I can get them with a "jeans waist".. How comfortable are they?

Very!!

**GTRMAN** · 27th March 09, 10:22 AM

I wrote UK an email this morning and I just received a response. They do seem apologetic and said they will try to get me a new one ASAP. Even if they haven't yet received the one I need to ship back to them.