As a brief recap: on 3/2 I ordered a balmoral from Ian. After trying but unable to get anything on 4/2 I filed a dispute with Paypal. That dispute was settled in 20 minutes by Ian issuing a full refund via Paypal.
This pretty well restored my faith in Ian and Glengarry Hats.

Then on 4/4 I received a notice from Canada Post that an expresspost package had been sent to me from Ian. Today 4/7 I received the package from him and it is the balmoral that I had originally ordered. What can I say,
obviously Ian is a man of integrity and I must apologize for any disparaging words I used. I shall be more than pleased to do business with this man in the future.