I know that my expectations are the source of my resentments...so looking for some perspective on non-traditional kiltmakers.

Customer service seems to run between unbelievable...phone calls, quick email response...all the way to being ignored.

I'm a new kilt junkie...have four in and eleven on order.

At AK, Michael called me to thank me for ordering three more AKs after trying the first and liking it. Got an email update that they're due in soon. Emailed back asking about a brown belt...I really like the black belt I got from them...but have had no response in six days. Seemed a simple question.

At Rkilt, Robert got ahold of me by email when I was deciding between a leather UK and a leather RKilt. Decided on the UK, then my credit card company upped my limit so I emailed him to ask about a brown Rkilt, but no response in four days...

At Sportkilt...James posted to this board, I thought, here's a chance to talke to a VP about being shorted on my Macdonald tartan sash ( its only 66" rather than the standard 96"...really want to buy more kilts from them but they've been very slow in responding, and totally non-responsive off their website email. Haven't heard anything from James since I emailed him on 10/2.

UK gets back with what I'd expect - same day or next for email.

Steve at Freedom Kilts is very responsive.

Jeff at Pittsburgh Kilts is very responsive.

Even though I haven't bought from him yet, Rocky at USAkilts gets right back on email.

My work hours make calling not an option most of the time.

Feel like there's a secret handshake or something I'm missing.

Any help, ideas, to communicate with the unresponsive outfits appreciated.

Thanks