Amazing customer service from Freedom Kilts and USA Kilts

[The Wizard of BC]

Just so everyone understands what the problem was with the hose.

I was asked to send two pair of large Lewis hose. One Charcoal and the other Mid-Gray. So I walk over to my hose rack and pulled down two pair. I check the labels and confirm that both labels say size large.

Lo and behold when the customer gets the hose he tries them on and one pair feels tighter than the other. So he calls me about the problem.

I had him put both pair side by side and on top of each other to compare them. And what do you think we find. One pair is an inch shorter in the foot and shorter in the leg from the other.

1" is the difference between a large and a medium size.

So it is pretty clear that one of the two pair were mislabeled at the factory. OK, mistakes happen. But if this customer had not had two pair and was not able to put them side by side he would have just cussed me under his breath and felt he got ripped off.

I would like to say to anyone who orders anything, from anyone, sight unseen, and you feel that some mistake has happened - Please contact the seller immediately. Most honest businessmen will stand behind what they sell. They will do what it takes to make it right.

If, and only if, you let them know that something is wrong. So many times we makers and sellers never hear from our customers after a sale. Nothing good, nothing bad. We are not mind readers. If something is wrong please, please speak up. Tell us. Give us the chance to make it right.

Thank you T90 for calling me. It was great to gab for a while as we figured out what happened. The post office was closed by the time I got there so your replacement hose will be in the mail first thing tomorrow morning.