Quote Originally Posted by AustinDiver View Post
I have some clan.com kilts. One supposedly hand sewn kilt needs the pleats repressed. I suspect the kilts are being made elsewhere, st Kildare perhaps.

I have mixed feelings about Kinloch Anderson. They are supposed to be bespoke, or top of the ladder.
I ordered an Inverness Cape for around $1000 USD and selected a Tweed from Lovat Mills called Ettrick 860.
I paid $180 import duties.

The cape came in today. Th workmanship looks very good. I am unsure what happened, but the cape was not made with the Ettrick 860 tweed, 21oz with teflon coating. I do not think it was made with tweed from Lovat Mills at all.

I have various flat caps, a kilt, and a Field Jacket made in Ettrick 860. I also a few other caps made other variations of the Ettrick tweed.

The tweed in the cape looks like Marton Mills “Midnight Ocean” CHE160. It’s a 15 oz cloth.

I am finding it hard to believe that Kinloch Anderson would deliver a product with such a glaring mistake. They charge a fortune on some things and pride themselves on delivering the best. They did not check an order to make sure that they are using the requested tweed.
Or has the KA packing department mixed up the shipping labels? Maybe there is another puzzled customer wondering why they have a cape in Ettrick tweed, and not their specified 'Midnight Ocean'.

Although it is a bit of a bother, you have no need to worry. The distance selling laws in the UK mean that KA are obliged to provide you with what you have ordered - any mistakes like this are for the seller to put right.

All the dealings I have had with KA over the years has shown me they are willing and co-operative in their customer service - even when trawling through their archives for information I need, that is no benefit to them at all.

I would suggest a telephone call direct to the shop, and a polite explanation of the situation - they may well be already aware of the mix-up and are waiting to hear from you, as you probably have another customer's order. The two tweeds are vastly different in appearance, so it is impossible to confuse them.

If they have made up your cape in the wrong tweed, they will have to arrange for it to be returned at no cost to you, and the order restarted. If KA has to order in the correct tweed, and you have the opportunity to change your choice, consider the heavier 'coating' tweeds by Glenlyon - which are Haggarts' of Aberfeldy old cloths. Thier 775gms tweeds suit a cape much better, with the heavier weight.

Good luck, and let us know how you get on...