When I was in Edinburgh last year, I walked through a couple of their stores. Some of the items were very nice, others notsomuch. The rule of thumb seemed to follow the "get what you pay for" standard.

When I won one of their auctions on eBay (a cheap skirt for my wife), they sent me the wrong size. When I wanted them to exchange it for the correct size, they said their policy was I had to return it at my cost, and then they'd send me the correct one "when they could". I filed a complaint with eBay, and they did not respond to it. EBay refunded my money.

I can't imagine anything they're selling (that is any good) can't be found somewhere else. If I was in the store, I might buy it. Through the mail? Not again...