Not happy with Buzz Kidder!

[Captain]

I'm at my wit's end!

This Monday I receive my Inverness Sporran from Buzz Kidder Originals... Adjust the chain because I don't have any CavScout's straps yet... attach one side of the chain, run it through the belt loops and attach the other end... Everything's fine... until I put something in it...

I put my wallet and keys in it, just to see how it lays with some weight (mind you only carry about 6 keys... this isn't some ginormous key ring or anything)... and POP! The rivet holding the D-ring on the right side pops off.

Now that's annoying, but easily fixed... I'll just send it back. Now, I've bought plenty online and the one thing I've learned is to double check with the vendor to see what they want you to do before sending it back... They may have a different address for returns, they may need to give you a Return Authorization... or maybe they want to send you a replacement and you can send the broken item back while the new one is in transit... whatever...

I'm now on day 5 of trying to contact Buzz Kidder Originals... I've emailed the email address on the website... I've left messages on the phone number listed on the website... Nothing... not one reply, not one call back... I'm about to take the stupid sporran to a local shoe repair place and just have him sew the leather on in place (which in my opinion is how it should have been attached in the first place!)

Sorry for the rant, but I'm not about to just ship it back without BK being aware of it's impending arrival (no need to lose $60 bucks to the "We never received it" fairy) and I don't really feel like going out and spending another $20-$40 to have it fixed when it's brand-stinkin' new!

Any one got any advice on how I should proceed (or know the BK peoples)?