**I am employed by a mainstream discount clothing retailer, not by any kilt/accessory company.**
As a retail professional, customer service is my first priority. My associates get trained & coached on it. Our store receives many compliments and comparisons. I have been in retail for almost twelve years and that aspect of the business has been a constant.
As a customer, I leave businesses that have bad services policies and practices. Gods forbid a cashier is on a cell phone! I compliment employees and companies.
If the product is bad, but the service is good I will try to find something redeemable about the line.