X Marks the Scot - An on-line community of kilt wearers.
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27th March 09, 09:55 AM
#1
Utilikilts has me down..
Back in early February I ordered a new kilt form Utilikilts. This will have been my 6th UK.
The first one they sent me was the wrong waist size. I ordered a 34" waist and they sent me one with a 32" waist.. So I shipped that back and almost 3 weeks later (yesterday) I receive a replacement. Problem is, the replacement they sent is the wrong length! I ordered 21.5" and they sent 24.5"..
I called them again last night and told them that they, again, sent the wrong size. They promised to send me a shipping label to send it back to them.. Problem is, it's going to be another 3 weeks at least until I get it back because they're not shipping a different kilt. They said they're going to crop this current one to size.. God only knows how long all of this will take..
I certainly hope that this isn't indicative of their cutomer service as of late...
Last edited by GTRMAN; 27th March 09 at 10:01 AM.
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