Hi there!
My name is Heather, and I'm sort of Newbie on this forum. I have been working for Heritage of Scotland aka Gold Brothers company as a member of marketing team for over a year now.
As we are familiar with your forum and the post here, we decided to join the conversation.

We are happy to read your opinions both positive and negative. We are working on the issues mentioned here to make sure we provide the best customer service and products. Changes will be applied to our website soon.

On behalf of Heritage of Scotland company, I will participate in discussions regarding our products and services and respond to your posts at the earliest convenience.
If you have any questions, doubts, suggestions, feel free to ask us.