Wow, what a story. I seem to recall that many of the tartan & kilt retailers have disclaimers about the appearance of "tartans online." May not appear accurate, please order a swatch. (yeah, I know ordering a swatch on a custom woven tartan is very difficult).

As someone who also works in retail, "I Feel Your Pain!" I tend to see the extreme dark side of unhappy customers and their returns. You know; never happy, it doesn't fit (didn't you try it on in the store?), it's missing something... etc...



"Once a customer called to say they bought a digital camera and the camera was not inside. I was Electronics guy the night before, we opened the box at the camera boat, and everything was in there. We had video of me doing so, and management told the customer on the phone we where going to check the video. She called back 5 mins later to say the camera was in the box and she missed seeing it. She was trying to get two cameras for the price of one."

Back to the Tartan issue.

There is not much you can do except take the kilt back, have one done up in "Ancient Color Scheme", and try to sell the "Modern" one in the store and maybe loose $100-$200 in the process. At least you'll have a happy customer and maybe he'll come back for more purchases. Although, I'm guessing an 8 yard custom woven kilt is around $700-$800. So you might loose more like $400.

Unfortunately, you can not please everybody. Just imagine dealing with that on a higher percentage.