Dear McClef,

Sorry for such late reply, there were so many issues I was not sure where to start from.

I am very glad to hear your comments. Truth be told, my company shares a lot of your views. The issue of correct labeling is always substantial and that applies to all markets. On traditional goods market it is even more important as we deal with true heritage of a proud nation. We do not treat it lightheartedly and we try our best to promote Scottish heritage through the goods we are selling. The origin of items in our stock is never a secret and or policy is to provide accurate and up to date information about our products. This policy concerns all of our establishments in Scotland as well as our online and E-bay shops. We never try to deceive any of our customers as their satisfaction is our priority.

As for the “designed in Scotland” labels you find deceptive, I cannot agree with You. The designs of items bearing such labels are Scottish and therefore the label is in the right place.
I am a reasonable person myself but I remember instances when I bought items which I later found lacking the qualities I searched for. Many a time I blamed advertisers, producers and the sellers. I found after some time that it was often my fault not being careful enough and buying things at a moment’s impulse. Maybe that’s just me but honestly ask yourself how many wrong buys did you make in your life. That’s why at HoS we try to work with our customers and we apply our returns policies when they are not happy with the product they get.

All in all, I would like to say that the problem is not in the labels but more often in our minds. Once we are both open for discussion and criticism we can always reach a mutually satisfying agreement.

Thank you once again for all your posts.

Heather