Hello everyone,

I’d like to thank you all again for your posts on this forum. I have to admit that the discussion is constructive and criticism has risen to the level of civilized argument. Thank you all for that. The information on the imperfections you see is the best way for us to improve the way things work. I can see from your comments that the competence of shop staff is an issue and it is also our deep concern. We are preparing and will be introducing a unified training program to our establishments so that all of our employees will have a sufficient level of expertise. Truth is, as you pointed out, that many of our employees are not Scottish thus their awareness of the Scottish heritage may not be sufficient. They are, however, honest and hard-working people who I can assure you will comply with the high standards of customer service we are continuously applying. All I can say at present is that bit by bit we are improving the way our company works. We are doing this everyday and we try hard to achieve your satisfaction. We, as everyone else in this world, like being praised, but in fact, we wait from the criticism from this forum and give it great attention as it is a voice of kilt loving community helping us to make the business better.

Heather