Hello everyone,

I would like to thank all contributors to this thread for their posts and interest into Heritage of Scotland business. Your enquiries of the origins, ethnicity and corporate structure of our company are a flattery. All these questions, however are not on topic. I have in fact offered to answer your questions, but I will try to keep the discussion relevant. What is more, off topic questions or offensive remarks will be ignored as I find no point in having a discussion with those who do not wish to maintain a certain level of this conversation. In this respect I would like to thank Panache for the watchful eye.

It is true that many of our customers are tourists and I must disagree with the argument that it makes us care less about them. Many of these people come back to us through our online shops and we get mostly positive feedback. You can easily observe it on this forum, on this very thread for which I am very grateful.

A lot of criticism voiced on this forum boils down to what some call “eastern bazaar”. Our shops in Edinburgh as well as online offer a wide range of products. We have the high-end ranges but we also sell budget items. Our offer reflects the popular demand and as Iolaus pointed out many people look mostly for souvenirs. What has also been only briefly mentioned the cheaper items have brought the kilt to the masses. Whether you buy it just for show, fun, or for everyday wear you make the kilt more popular throughout the world and raise the awareness of Scottish heritage. The Heritage of Scotland shops do offer quality items at reasonable prices. We are a large retailer and are not perfect but as I mentioned before measures are being applied continuously in order to improve our customer service. We are also working all the time at perfecting the quality of the products we sell, so that your purchases are great value for less money.

Heather