Hi everyone,

My first post, and it's not a cheerful one, I'm afraid.

I made the mistake of ordering some stuff from heritageofscotland.com.
Had I stumbled upon this place earlier, I wouldn't have done that.

Back in May, I ordered what they call a "Women's kilt". It's an oxymoron, I guess, but it's supposed to be just like a kilt, but for women. That is the garment to the right in the picture.

Imagine my surprise when, after several months, the garment on the left shows up. It doesn't look much like what I ordered, apart from being the correct tartan and not being bifurcated. When I approached HoS about this, they claimed that it is, indeed, what I ordered. Very strange, as anyone should be able to notice the lack of similarity - just look at the area around the waist.



That was the cautionary tale, and here is my plea for advice:
I know that quite a few people here have had experience with HoS/Gold Bros, and that there are quite a few Scots (and other Brits) around. Unfortunately I live in Australia (and I'm Swedish) so I'm not at all sure what the law would say about this whole affair. Probably not much, although there may be some Commonwealth agreement that I'm unaware of.

So my big question is: Is there anything I can do about this? I am of course going to contact my bank and discuss the possibility of a chargeback as HoS obviously did not send me the item I ordered, but I would actually prefer to have the kilt (my partner would look awesome in it).

[Apologies if I come off as a bit stiff - writing in English does that to me sometimes.]