To say that I'm disappointed with my latest acquisition from Tartanweb is an understatement. In fact, I'm down right PO'ed!!! Here' the scenario:

I ordered a casual kilt back in August and had it in four weeks. I was pleased with this, enough so, that I decided to go for a tank...Robertson Red Modern, Marton Mills Jura heavyweight material. The jonesing lasted 7 weeks. Upon arrival, I was amazed at the beauty of the material and the heavy weight. All was well. Then the bomb dropped!! My wife took some pics and said the rear was not hanging correctly and, indeed, it was horrible. The photos below tell the tale!

I immediately contacted Tartanweb and they agreed that it was not right and to send it back. It was sent out to the tailors to correct the pleat issue; and was sent back to Tartanweb. However, upon inspection, Peter Reid, the sales manager, sent it back to the tailors to be corrected, again! I was assured that it was better.

The kilt made it here just in time for Christmas (arrived on the afternoon of the 24th). I was so excited to get it back. But, the bomb dropped again...it was NOT fixed entirely. The pleats on the left were better, but it still hung poorly in the middle...uneven pleats along with the sett being off (pulling to the right). Again, look at the pics for comparison.

I'm not going to send it back for fixing, but will demand a refund! This is not how a company should operate. Am I wrong in doing so??

One good thing about this...Peter Reid did an outstanding job of trying to correct the situation. But, he's leaving in January to start Reid Kilts. I will not deal with anyone other than Peter. Thus the demand for a refund.






these three pics were when I first received the kilt






these pics were when the kilt was sent back...improvement but not acceptable!