This thread has resulted in several people writing things along the lines of..

"I'm sure glad I saw this thread. I was going to order a kilt from Tartanweb, but now that I've seen what happened to you, I won't be giving them my business."

If I were the owner of a business that was being discussed in this manner, especially after having sold and serviced entirely satisfactory merchandise to other people on the forum, I would be interested in having my voice heard, as well.

I don't doubt your story, but the owner of the company should have the opportunity to respond, don't you think?