X Marks the Scot - An on-line community of kilt wearers.
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6th February 11, 09:18 PM
#36
 Originally Posted by Downunder Kilt
. To spend 5 minutes on each kilt checking aligments, seams, the hang etc means 100 minutes work but would ensure that inferior mechandise does not get dispatched.
(ends up saving the business money, postage costs etc, and bad publicity)
That is all I have to say about it
Entire industries could live (but mostly die) by this rule. 
Some of the best monies you could spend are in quality control and customer service.
ith:
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