Friends,

I just wanted to share with all of you a recent issue that took place with Scottish Lion Imports and how they proved that true customer satisfaction still is alive and well in business.

I received a recent email advertising that all shipments this week from Scottish Lion were going to be only $6. Of course I took advantage of this great deal. In my neck of the woods, it is difficult to find IRN BRU let alone the diet version of this great drink. So I ordered 3 cases. Well after placing my order I received a email from their customer service department explaining that due to the weight of my purchase there will be an additional surcharge. I replied telling them that there was no mention that certain items were excluded from this special that was offered on their shipping. Usually the shipping charge for this product is half of the cost of the product itself. This is why I placed the order at this time. After explaining my side of the story and my concern for the extra charge I received an email back stating that the company will stand by their word and ship the product to me at the original price quoted.

Now friends, this isn’t a large company like a chain store business. But even though this mistake is costing them a large percentage of what is being charged for the product in the first place, Scottish Lion is standing by their word and making the happiness of their customer the first priority over money. This is hard to find in this day and age. I commend this company for doing this and I HIGHLY recommend that if anyone is in the market for Scottish products to visit their web store. I want to thank them for helping put my faith back into customer relations between business and the consumer. And thank all of you of the X-Marks family for listening to me.

Happy holiday!

Slainte!
Shawn