As the American agent for House of Cheviot, I'm interested in your experience. If anything, the comments I tend to get are that the hose are too long, not too short. May I ask what size hose you ordered, and perhaps how tall you are.

FYI, the size S and M hose tend to have leg lengths around 16" (from floor to the top of the hose, when folded), while the L and XL are closer to 18" in height.