Quote Originally Posted by Colin
My only thing is that I would rather wait, than get a half- arsed answer than does not address my questions.
I don't mind the half-arsed answer so long as I know that the rest of the info is to follow on its own as the info becomes available! I always appreciate a succinct, "I'll have to get back to you on that," rather than to wonder if my question will be answered at all.

Regarding the topic of wondering what is going on, I once placed a large [>$1k] order via email with a fellow. The website mentioned that orders would be confirmed within 48 hours. I had had some trouble having questions answered in a timely fashion, and a few emails had not been answered at all. But, I really liked the product in question and since the business was well established threw caution to the wind and decided to reward the shoddy customer service that I had seen.

After I failed to hear confirmation of my order within that established 48 hours, I found another supplier. I had purposefully given partial credit card information in my initial order, to be completed upon confirmation of my order, so it was not a problem. The first fellow confirmed my order at the 72 hour mark, but I had already found another source that could satisfy my needs. Had I have had a history of good CS with the first fellow I would have been more patient.

Mychael