Problems with Cilt coming apart

[Stitchwiz]

You explained very well, to us, how you wore it and how your other kilts are worn, with no issues. Be prepared with measurements for the other kilts, as well, when you are talking to them.

You are articulate, just use the 'kill them with kindness' attitude and ask them how they are going to resolve this.

If they are still beating around the bush, nicely, ask if they or their kilt maker would be willing to pay for another kilt maker to solve this. Since you have had this problem, tell them that you have been checking around. You know what needs to be done, their own kilt maker should be able to do what Steve did, evaluate the kilt and fix it - let them think that you think that perhaps their kilt maker is using inexperienced apprentices... I would bet that they are just being cheap and not using proper techniques, but give them the 'out' to save face.

If you aren't getting any where, still be kind, and let them know that future purchases are in question if this can't be resolved to your satisfaction. Future money can talk for you.

Remember, 'honey draws more bees than vinegar.' Give them every opportunity to save face and fix this for you.

Good Luck

[The Wizard of BC]

Perhaps you could send them a link to the appropriate pages of "The Art of Kiltmaking". This is the recognized and standard reference book which I and many other kiltmakers use for Traditional, hand-sewn kilts.

The co-author was trained in the classic style at Gordon & Sons so is Scottish trained. Elsie is respected all over the world.

This would give the Wales Tartan Center are reference to what you are talking about and give credibility to your words in a nice way.