Quote Originally Posted by Hamish
Graham, you simply start by saying something like, "I am a friend of Hamish Bicknell down in West Sussex ........" Then John, Tristam, Hugh, Charles or any of the Nicholsby family who happen to be in the shop will come running to enquire if and how they might help you!!!! LOL.
That worked for me at the UK headquarters when I was there a couple months ago.