Does it get any better?

[Riverkilt]

I work in a place big enough to lose my stuff if shipped to work too and the boss doesn't say anything about it but you can tell its not cool. They want productivity, no personal calls, no personal time on the computers, and they track it.

But, point in this instance is that DHL doesn't serve our remote town other than by a contractor with little interest in security, but they don't have a delivery addy for me other than my POB.

I'm now awaiting the mercy of Sierra Trading's "Shipping Specialist" when they return to work on Monday.

My main complaint is that their website says they ship by USPS. Why can't they just do what they say they're gonna do on the website and why am I exchanging all these emails with them about a few pair of sox?? They've blown their meager profits by making a change they never told me they were gonna make...where's the benefit to them? Insane way to do business, losing money and angering the customers.

Ron

[bubba]

Ron, most people don't care about who delivers their stuff. Companies tend to negotiate shipping costs with the various shipping companies and go with the lowest bidder. This, of course, only applies to companies that ship high volume. The shipping and handling charge usually being fixed the less they actually pay out for shipping the more goes into their pocket. When that site was put up they probably did ship USPS but have since gotten a better rate from DHL. If a few customers aren't happy with that they really don't much care.

[Riverkilt]

I know, just one of the penalties for living in the boonies....

No local stores have much so do a lot of mail order so LOTS of things get messed up. Amazing how many times otherwise intelligent companies UPS things to a POB. Then UPS calls and says call their 800 number to get delivery arranged but doesn't give the tracking number and the 800 number people at UPS can't take any info without the tracking number the local UPS folks didn't leave...and the local UPS number is super confidential so you can't call them...have to wait until the local UPS folks get impatient and call again...sometimes they leave the tracking number or a return number.

Biggest irony came when buying a jersey from Major League Baseball. They are subsidized by the U.S. Government - a protected monopoly courtesy of the U.S. Government...and they flat refused to ship via the post office.

I often feel I've fallen down a hole in Kansas....

Ron

[mudd]

I know, just one of the penalties for living in the boonies....

Yea man, but you still live in one of the most beautiful places in the world. I’d love to live there, myself. If I am not mistaken, that was the most remote location in the contiguous US until they built that Dam.

Heck, even my wife just recently started thinking of it as a real city, now that you have a Wal-Mart.

[Riverkilt]

Don't tell your wife....the area where I once hiked kilted has been bulldozed and they've nearly finished building a Super Wal Mart there...

Ron

[KiltedCodeWarrior]

Ron,

Sorry to hear you are having problems. I just went back into my old emails as I could not remember how my stuff from Sierra was shipped. We have bough quite a bit over the past 4-6 weeks, some kily sockes, but more some winter clothes for this Florida family currently transplanted to Chicago. When I ordered, I did not pay attention to the shipping method. Given that we are currently living in a Chicago suburb, EVERYBODY ships here, UPD, DHL, USPS, FEDEX, Bob's Fly and Ship, and Pony Express! Anyway, Sierra must decide on a shipping service based on the destination as everything we have ordered has come via UPS. Hopefully you can get somebody to resolve it tomorrow.

RJI

[auld argonian]

I've used Sierra for several years as a source for hiking boots, camping junk and now socks...they've always used UPS. Bear in mind that I'm in the city of Chicago proper.

Sorry that they can't seem to be able to get the goods to you directly...I guess that I assume that there's no place in this Great Nation of ours that one of those brown trucks can't get to. It appears that I give them too much credit!

best

AA