What is up with Scottishkilts.net?

[GlassMan]

The price was more than fair and the jacket and waistcoat very well made: my only concern is that I can't seem to get anyone to tell me when I'll be able to exchange them for my size. If they have your size in stock, you might have the items in hand within two weeks (it was faster than that for my shipment last year).

Bryan...I plan on calling first thing tomorrow morning: hopefully about 1430 hours Scotland time. I'll post back with results (good, I'm sure)..

Did they use the post office or another method for shipping?

[Colin]

Did they use the post office or another method for shipping?

They can either use Parcel Force (an extension of the Post office I believe) or UPS.

[flyv65]

...from David McSweeney regarding my exchange order. He mentioned that this XMarks forum topic was brought to his attention; graciously apologized for the situation that seems to have led to my order falling through the cracks, and is personally seeing to having a jacket/waistcoat made over the weekend to be shipped to me next week. To my way of thinking, this qualifies as Customer Service, indeed.

By the way, David mentioned that they have/had changed the style of their jackets, and the website no longer reflected the accurate image. I wasn't sure if his e-mail meant that they were in the process of correcting the website, or had just finished, but it sounds like one of the problems some have encountered is being rectified.

I'd also like to thank you, XMarks. David mentioned that he had been referred to the forum thread, and I like to think that the fact we openly, honestly, and courteously discuss matters like this shows us to be educated consumers, and worth cultivating as a market.

Bryan...happy camper again-thanks, team...

[Colin]

...from David McSweeney regarding my exchange order. He mentioned that this XMarks forum topic was brought to his attention; graciously apologized for the situation that seems to have led to my order falling through the cracks, and is personally seeing to having a jacket/waistcoat made over the weekend to be shipped to me next week. To my way of thinking, this qualifies as Customer Service, indeed.

By the way, David mentioned that they have/had changed the style of their jackets, and the website no longer reflected the accurate image. I wasn't sure if his e-mail meant that they were in the process of correcting the website, or had just finished, but it sounds like one of the problems some have encountered is being rectified.

I'd also like to thank you, XMarks. David mentioned that he had been referred to the forum thread, and I like to think that the fact we openly, honestly, and courteously discuss matters like this shows us to be educated consumers, and worth cultivating as a market.

Bryan...happy camper again-thanks, team...

Great to hear Bryan.

[GMan]

Glad to hear that you are again a happy camper Bryan. I somehow figured it would work out well.

[Graham]

I'm glad too, Scottishkilts have given me great confidence in buying Scottish goods from Scotland while on the other side of the world.

[NewKilt]

I ordered the Irish American Kilt from them on 3/14/06, and the Scottish American kilt from them on 4/3/2006. It's been 7 weeks now since I ordered the Irish American. I have not received either kilt. I've e-mailed them 3 times, and used their inquiry screen 1 time asking for the status of my orders. I have yet to received a reply. I can't call them because we dropped the long-distance service from our regular phone line and only use our cell phones for long distance. My cell phone account does not cover long-distance overseas.

The last e-mail I sent I used the message title in the form of a question, asking why the do not respond to customer inquiries. I was hoping that this would generate a response, but no luck.

I don't know if my orders have fallen through the cracks, or have been shipped but lost in the mail, or they are just running behind. Ignoring customer inquries is unacceptable business conduct. I've decided to wait 2 more weeks. If my first order does not show up, or I have not heard from them, I'll file a complaint with the proper authority in Scotland.

Darrell