My AmeriKilt showed up about on time, perhaps a few days ahead of schedule, certainly before I got worried; well within the time frame they gave. When I had to communicate with them (I was unsure of my choice, but the friendly barstaff at my local talked me into keeping it) they were prompt with an email response. I would suggest email as a primary contact. From what I have heard and read AmeriKilts prides themselves on customer service (as well they should) and would probably be happy to give you a tracking number if you asked for it. You never know untill you ask right?

BK