A very UNFORTUNATE experience...

[angerli]

Hi, Lads and Lassies!

I received an e-mail from, I presume, the lady I spoke with at The Scottosh Store. The text, unedited, is:

"I hope you mentioned how rude you were to me and how I took all of your details and all of the details that I gave to you were not acceptable and how you felt that my solid replies were not good enough and that you wanted to speak to more people and get the same reply but from a male.. I do hope you let all know that. I will not be reading your posting since I know what you stated to me on the phone and I know what my reply was. I do hope you mentioned that. However, I certainly hope that you were truthful in your comments because I would not hesitate to travel home to take you to court for slander. Good Day."

Not only was I NOT rude to her, I was calm and kindly and most polite! Imagine - my order's more than six months old, incomplete, and the seller is so arrogant as to threaten me with slander? Wow...maybe this is a first for an XMarks-er? Poor dear...she really needs The Lord!

[Kilted KT]

Hi, Lads and Lassies!

I received an e-mail from, I presume, the lady I spoke with at The Scottosh Store. The text, unedited, is:

"I hope you mentioned how rude you were to me and how I took all of your details and all of the details that I gave to you were not acceptable and how you felt that my solid replies were not good enough and that you wanted to speak to more people and get the same reply but from a male.. I do hope you let all know that. I will not be reading your posting since I know what you stated to me on the phone and I know what my reply was. I do hope you mentioned that. However, I certainly hope that you were truthful in your comments because I would not hesitate to travel home to take you to court for slander. Good Day."

Not only was I NOT rude to her, I was calm and kindly and most polite! Imagine - my order's more than six months old, incomplete, and the seller is so arrogant as to threaten me with slander? Wow...maybe this is a first for an XMarks-er? Poor dear...she really needs The Lord!

slander only applies to lies. Telling the truth is not illegal.

I will DEFINITLY not be visiting that site for any reason. That kind of arrogance and poor customer service is completely unacceptable.

[cessna152towser]

Her latest e-mail serves only to re-inforce poor customer attitude. The word gets around and companies who take this attitude with a customer end up having to close up shop. I have only once had a similar experience (with mail order of model trains, not kilts), when I reported a company to the Advertising Standards Authority and the magazine they were advertising in. In the event neither decided to take any action but I received a very nasty letter from the company falsely accusing me of telling lies about them. The company closed down a few months later.

[MacTavishOfJapan]

Absolutely shocking and would appear to irradicate any doubt about the level of customer service they offer. Shame.

They have been defended by previously satisified customers in this thread but she's gone and wrecked that in my opinion.

[KiltedKnight]

So then why not simply cancel the order and re-order from someone else. Send them a certified letter and cancel since they have not delivered in the time promised and be done with it.

Chris.