Just to add my final word on this sad and sorry business - and I extend my sincere regrets to Sandy that he should have been treated in this appalling manner by, whom I take to be, a fellow country-person of mine (although that is difficult to determine in this day and age!).

My one transaction with this Company, whilst processed faultlessly, will be my last.

Throughout the six weeks or so of my dealings with them, I did not have the dubious 'pleasure' of speaking with this 'lady' or any other - my order was taken over the telephone, very efficiently and courteously, by a young-sounding chap by the name of Logan. I called again a week or two later, to place my additional order for the decorative sporran chain, and spoke with Colin. It was Colin who subsequently called me back to advise me that my complete order was being despatched that day........ and it was.

I have passed their shop many times, but never ventured in since it looks slightly 'touristy' (but not as badly so as 'Heritage of Scotland' and the other Gold Brothers shops in the same area).

As a word of warning, The Scottish Store trades under the following:

www.scottishstore.com , www.scottishbride.com , www.scottishgroom.com , www.edinburghkilts.com , www.masonicstore.com and www.castlekilts.com - which all seem to lead to the same website!!!