I bought a sporran from them of ebay (They are huge on Ebay) close to two years ago. when it arrived it had a large crack across the bend in the top flap. They did agree to take it back. After several weeks of emails and a certified letter I finally received the credit for the sporran. Very few email responses and very poor communication from them.

It sounds to me that if everything goes normal and you accept that the products will be of lesser quality, you will be satisfied. The issues come in when there is a problem, they do not have a good problem management skills to resolve issues.