Scottishstore:
Let me say something here as someone born and bred in Scotland who has bought most of my kilt stuff from old Scottish stores and some from various other countries.
Stop whining.
You are the one giving the kilt industry a bad name.
I have been to your shop and some of your stuff is really good quality while other stuff is strictly for the tourists. And, honestly, you did have kilts i would have bought.
However, I have heard bad reviews of your customer service from friends and family here in Scotland as well as abroad. I don't just base my opinions on what I find online.
When a friend of mine who works for a major Scottish kilt store loved the product they recieved from you but hated the rude customer service they got I thought perhaps the four times they'd called had been at busy periods and whoever they'd spoken to was stressed.
I've heard good and bad about you from many people, now. And I think that you relly need to focus on being as polite and considerate to your customers as you can rather than trying to argue against the many, many people on this forum who are potential customers.
Like it or not people from other countries do buy kilts. And they have every right to expect good treatment.
And, like it or not, people in other countries do make kilts. And let me tell you, were it not for some of the starter kilts people get from those retailers you'd not have a good bit of your online orders from people who've decided they like kilts and want to buy more.

At like a professional and considerate business and most of these complaints will go away.