Not having bought from the mention retailer above, I have had a very similar experiance with another online retailer. The order took many phone calls to get sorted and when the kilt arrived all was good until the buckles broke after three days ;)
My opinion was that this was a sideline for a very busy tourist shop in scotland and they were to busy to deal with the customers.

This is odd of course becasue I lived and worked in Scotland for a while and found in general them to be very customer friendly face to face.

But I got over it and decided never to order from said company again, but seeing here it seems to be a common occurance!.

So bearing in mind lots of buyers are from US and the US commands a better customer service than us here in europe the message is simple get your act together guys and work on your customer service.

Anybody recommend a good online seller ?

Q-Tip