Customer Service is very very very very important to us - Why because folks buy more then 1 kilt and they talk to their friends.
Have we ever had to refund money - yep we sure have
Have we ever referred a customer to another vendor - yep we have
Have we ever mail a package to the wrong location - oh my yes
BUT, those are the exceptions. if it is instock we ship usually within 48 hours - faster if requested

Having a good name is also very important - My Grandfather always told me that a good name was more valuable then Gold

Every business must have a mission >besides making a profit< and our mission is to provide affordable kilts with exceptional customer service and have FUN doing it AND Support the scottish community.

Tonight we are partnering up with Keegans pub in St Paul Minnesota, we pledged $5 to the Local Scottish America Society for every one of their members that shows up in a kilt. The Minnesota highland games we donated a Bagpipe and a few other things, The Rockland Maryland High School Pipe band we donated a Kids bagpipe and a kilt, A non-profit theater out west we donated a kids bagpipe, a shawl, and a few other things. The Irish Fair in Minn (which we are not going to be at) we donated a kids bagpipe and a Minnesota State Tartan Shawls.
Yes we do these things to get our name out there but we also do it to help out

...So having said that, I will give you a few highlights (I have shared personally with 1 or 2 xmarks members already)

We have been very busy, business has been growing almost faster then we can keep up, we are working on a business loan to expand even more and have a few very nice potential business deals partenrships in the works -which I will share later-

During all this and in the last 45 days Mark b's daughter had to have surgery and I was diagnosed with Basal Cell Carcinoma (Skin cancer in its lowest form-recovery rate 96%) Initially the doctor thought it was melanoma (5 year life expectancy rate 3-5%). I have to go into surgery on July 11th (Moh's Surgery)

I tell you this not as an excuse for for slow shipments or delayed products but to tell you during all this we were and will still be shipping products and ordering products and in general kicking butt and making things happen.

We are sort of the new guys on the block and we are still working on some organization issues and we are constantly trying to build inventory.

Wait 6 months, 1 year, 2 years..and see where we are then and how much we have improved and expanded

Of course we are realist..we know that
Some of you will never do business with us
Others will buy 4,5,10 kilts.. it is the nature of the beast.
Some will recommend us to their friends
Others will tell people to never buy from us.
Some will cheer us on
others will pick at everything we do wrong
Some will be forgiving
others will hold a grudge until they die
Some will love our products
others will hate them