Quote Originally Posted by Woodsheal View Post
Personally, I care most about good service to my customers, even if that has at times run contrary to management's positions and desires (their numbers crunching occasionally does not jive with "service first"). The vast majority of my fellow carriers share this dedication to their customers, though there are always "bad eggs", especially in a work force that numbers into the hundreds of thousands.
Related question for you, Woodsheal:

Why is it so darned difficult to weed out the bad eggs in the USPS? I've never encountered such resistance to "improving the customer experience" in any other company, corporation, or organization as I've seen there (except possibly AT&T Wireless "Customer Service," but that's a different can of worms.)