[QUOTE=Panache;413236]The members of the Mod Squad are all kilt wearers and members of XMTS first and foremost. We all appreciate honest reviews of the products and services of kilt related merchants and their wares (be they XMTS sponsors or not).

Since I have the blessings of the Mods, and I'm hoping that the company I'm dealing with will be monitoring this, I will tell you who I'm having such difficulty with...........CLANSMAN KNITWEAR. You probably have guessed by now anyway, because the name has already come up on this thread. Ralph Neilson, if you are reading this you know who I am. The ONE phone conversation we had was very pleasant, but it was months ago! When I rec'd my Prince Charlie & vest, I contacted Gaelic Themes to ask if they were providing the other items, and they said they'd pass on my displeasure to you. You finally emailed me telling me not to contact your suppliers, that I should deal with you directly. I want to deal with you directly, but YOU NEVER RESPOND! It is sad that it took an email to your supplier to ellicit a response from you (it was the last I heard from him). I am a very patient man, but even I have my limits. I am going to give you every opportunity to regain my trust, but I will not approve the charge until I have all the items I ordered. I also want an update as to when I might expect my kilt. A 36.5" waist, 42" hips, 24" drop Marton Mills Black Watch kilt has to be hanging on a rack somewhere! I do not understand why you are unwilling to keep me informed.

Until I am completely satisfied, I would warn all of you to be very wary of this company. They appear to be struggling so I'd look elsewhere. At least that's my opinion at this point.

I'm not a complainer, but I won't be ignored.