Quote Originally Posted by wscottmac View Post
okay, so I promised an update on this purchase. Just an objective review of the sales/service. Likesay, I'd been looking everywhere for a pair of tan/brown brogues. The only place I could find them was at heritage of scotland. AND, they were only $67 USD. The picture online looked good, so I winced and ordered them. I have to say I was impressed. I immediately got a confirmation email of the order. Got another a bit later w/ something like "Credit Card processing complete", then another shipping notice, with an actual human's name on it. I went w/ the free shipping option, and they got here perfectly packaged in about 2 weeks via Royal Mail. They looked exactly like the picture online, and were of pretty good quality leather. They were very comfortable, but a bit too small. I emailed the contact name I had from the earlier shipping receipt, and got a prompt reply w/ return instructions. She sent me out a pair in the larger size immediately AND sent it FedEx at no charge to me. I just got them, and they fit great. Very comfortable, and got to me in about 4 days.
Summary -- from a straight sales/service/product/shipping perspective, I was pleased. Personally, I try to support Stateside vendors first (SportKilt, Kathy Lare, and J. Michael McRae), but I don't suppose one should be afraid of heritage of scotland (from an "oh my God, am I ever going to get the thing, get any contact from them, end up w/ an overcharged credit card" standpoint).
This could be a case of the company seeing many negative blogs/posts/complaints and, doing what good companies do, improved their business model to try and break a bad reputation. If this is what they have done, then I say KUDOS to them.