Well I agree that they are working on getting better, but they are not there yet. I called (and left a message) to see if they had a brass belt buckle that was pictured on the site. I mentioned that I would like to get it quickly and would gladly pay the necessary shipping. Well they don't have any buckles (I got the same "we should have them in a couple" of weeks story, but they took two days to call me back on a simple question. Granted I was not desperate for the item, but if I had, I would have moved on long before they got back to me.