Frugal Corner Experience

[DireStraitsFan]

I’m retired now, but the veterans who were my former coworkers, and particularly the Marines, were always pretty much no-nonsense about fixing problems rather than making excuses.
And courteous of rank – the customer outranks the seller.

[McNulty]

Folks
The saying is "You gets what you pays for." I've ordered from Frugal twice and MAY order from them in the future. I've sent 10-11 e-mails and had response from frugal oh maybe twice(lousy service like a lot of you). I've been given the same thing about another tartan or my money back and decided to wait to get my stuff and yes it did eventually get to me ( the belt took over two months for an item that was "in stock"). I started to think that maybe my money, that was spent for my kilts and accessories, was front money for someone elses items promised before my order and someone elses money was being spent for my items. But I'm not sure since no one let me in on the inner workings at Frugal. We've all run in to companies that seem to mirror the operations at Frugal and we continue to motor on despite them. To hide behind some of the things Frugal Coroner said, though, makes me wonder about their sincerity to us, the consumer, not the XMTS market. The consumer ultimately decides the fate of those companies that offer poor or no customer service, and the informed consumer is a powerful force to deal with. Maybe the next time I order, instead of tieing up MY money for sevreal months, I'll send them a deposit, with the balance paid on delivery. So there, I've thrown my two cenrs in and let it fall where it may.
Nulty

[Chef]

Shane

I was unaware our email was down.. i have been getting emails. call mark b if you want to switch tartans 612-812-5458

Night hawk..
if all you have read are bad stories about us then you must not have been selective reading the post here...

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as i have said MANY time... we have always either delivered or refunded money... nobody will ever say (truthfully) we ripped them off....

whenever i see somebody write--"I was thinking about buying from them but....." it always reminds me of military discussions.... when you mention you were a Marine (and i served fro 12 years) people either say "I thought about joining" or "My dad/uncle/aunt was a Marine"... like that makes them part of the GUN CLUB...

We have a good selection of products, we have our inventory posted online (Since November), and we carry a wide variety of tartans... and the majority of folks...again most likely 98% get what they order within a few days

we have thought about carrying nothing but Black Watch kilts and maybe 2 kinds of sporrans... be very easy to stock and would never ever be slow shipping.... of course repeat customers would be few and far between

as I have also said many times.. there are some of you that will never buy from us.. there are some of you that have and will buy 9 kilts from us... thats business... some people believe it or not will not shop at walmart.

God Bless and have a great day

mark W

Mark I think you need to get off your high horse. While there are certainly members here who have had positive experiences buying from you, plain and simple, you had and it seems you still have customer service problems.

The complaints I read don't seem to be about your product or your price. They almost always seem to be partly about your delivery time but mostly about your lack of, or delay in communication. Honestly there is no excuse for that. Email is free! Yes it might take time to find the answer and send the email, but if it means you lose a little sleep you should get back to the customer promptly. If a customer has to call because emails are not answered and you don't return the calls, personally, I don't think you should be in business. Not because this is what happened to Shane but because this is a common complaint.

Your right, I'm one of those who would never buy from you, but then I don't really wear your type of kilts anyway so you probably don't care what I think. Please remember this though. A lot of people come to this forum asking for advice on where to get kilts. Rarely when someone is looking for the type of products you sell do I see Frugal Corner suggested. It does happen, but not nearly as often as your competitors. And often when your site is mention it is with a disclaimer about your products. Personally I have never suggested someone try your site and I have seen nothing that would change that any time soon.

Be well.

[ShaneRollins]

I didn't have the option of an inventory when I first placed my order, and it looks like all FC really does is fill orders when they arrive they don't actually contact their suppliers about what they actually need or this probably wouldn't be a problem.

I think one of the largest issues is the one where the CUSTOMER has to contact FC about the status of their order. If you know you're going to be late with an order any successful business would contact the customer promptly. You're not actually making the kilts at your place of business so communication shouldn't be hindered by you actually working on the product. You seem to have all kinds of excuses why things weren't done but they don't seem to have changed in months, though your inventory is likely the best thing you could have done.

Much like others on this site, I'm a veteran as well. I'm not sure what you were taught when you were in, I just know that we were always taught what excuses were like.

[ChromeScholar]

Well, I ordered two kilts on Friday, one through Stillwater, one through Frugal Corner. I got a shipping notice from both businesses this morning.

[Nigel]

Just to let you know that this may be happening to other new kilters, I am never going to order from you based on all the negative responses I have seen. Also, a website issue of yours: when you click on the tartan samples, it forwards you to a "Missing URL" page.

At least it forwards me there - I've tried it on 3 different computers with the same result.

Again, no personal offense meant, but all I see on the forums are complaints (except very old posts). You do, however, seem professional in person (through the internet). Good luck with your suppliers.

[ChromeScholar]

but all I see on the forums are complaints

I don't know, I've seen a number of people come to FC's defense, just in this thread alone,a and in every thread about FC, you see people post that they ordered from FC with no problems whatsoever.

[ShaneRollins]

I don't know, I've seen a number of people come to FC's defense, just in this thread alone,a and in every thread about FC, you see people post that they ordered from FC with no problems whatsoever.

This is true, and it appears all those folks had the benefit of having the online inventory. There still seems to be a huge communication break down since they are still horrible in that area. I have done what they've asked, I've called and they didn't know exactly what was going on when they called back. I finally was able to get my email through, even though prior I was using their suggestion of putting Order or Status in the subject line. It wasn't until I put in Paypal did it go through.

Being able to fill orders that you have in stock is great, it shouldn't be a problem if it is there is bigger fish to fry. When you still cannot communicate with anyone in any reasonable amount of time there is a big problem.

[ChromeScholar]

Being able to fill orders that you have in stock is great, it shouldn't be a problem if it is there is bigger fish to fry. When you still cannot communicate with anyone in any reasonable amount of time there is a big problem.

Yep, I agree. FC's biggest problem is their customer communication. However, for some to come out and say that no one has had a good experience with FC is not true.

[ShaneRollins]

After sending many emails of notifiying them of which tartan to send me as a replacement Mark B has finally sent me an email saying my MacPherson Dress will ship tomorrow. Here's to hoping that is and I have it in time for the Bachelor Party in Vegas Super Bowl weekend.