I will make no comment on this matter as I have no vested interest in the establishment in question, but I am a close friend of Geoffrey Nicholsby and his family. Trefor is correct, in the past I did pass his comments over to Howie (Geoffrey's son) and, since I am meeting with Howie again this coming Saturday, I will print off this thread and give it to him.

Both the Glasgow and Oban branches are unknown to me but I do know many of the staff in the Edinburgh shops and I have witnessed them at work. In my experience they are extremely knowledgeable, attentive and pleasant - but I am not there all the time!

Let us see what Howie can do about this for us.

Take care,
Ham.