Customer service

[Ozman1944]

As a customer, I expect decent and polite service; and should the response to my exasperated; "How can I get a little service?" be
"Go to a little Church!" then you just lost a client!

However, I fully realise that starting businesses can have horrible blundering glitches, screwed up orders, unanswered queries, curt replies etc. So I don't get too melodramatic unless there is lots of my money involved. Everyone deserves a chance to improve (That's why erasers are put on pencils) within a reasonable adjusting period.

But, once the 'newbie' finally gets established, the Gremlins are conquered, his/her store is opened, business picks up, then I expect consistant, excellent service. Should this still not be forthcoming, well, there are other businesses.....

[Oldhiker]

I have been in industrial sales for 30+ years. Just last week I conducted a sales training class for some of the newer sales people in our company. Our goal is to move our company from merely being order takers to becoming sales people.

We had three days of classes put on by 4 senior sales people in our company, the message we brought to our trainees was "VALUE". If we bring "Value" to our customers they will come back. No value means all we have to sell is price. Low prices mean no profits and going out of business. Customers want to deal with a supplier for a long time.

Value can be many things
Quality
Service
Problem resolution
Consistency
Good stock of products
etc
etc

so far the vendors I have used on this site do just this...they bring VALUE and I appreciate it very much. THANK YOU

[JerseyLawyer]

I'll draw a distinction between places that are just rude and those that have so-so customer service. It if takes me a little longer to get an item than I'd like, or something like that, then I can be forgiving. If someone is outright rude to me, though, and nasty, then I will take my business elsewhere.

So, I went with, "Getting what I want without too much hassle."