Quote Originally Posted by Alan H View Post
All I know is that I am stuck with this washing machine, so it'd be good to make it work...BUT

I am never walking into a Sears store, again, as long as I live. Ever. For ANYTHING.

They sent us a $75 credit card for purchases at Sears. I'm not touching that bluidy thing. I gave it to Joan.
Use the card to buy Craftsman tools. They do stand behind that warranty. Unless things have changed, the procedure is to give you a replacement tool,(other than a ratchet) no questions asked.