I've been waiting since 28 May 2009 to post this, and here goes:

On that day I placed an order for a pair of Glenfinnan shoes. I figured I could afford to gamble $35, and if the shoes were bad or didn't fit, I could sell them on ebay and get at least part of the purchase price back. Greathighlandwear's site says that small orders are shipped within 9-12 business days, with made-to-measure items taking up to twice that long. After about 30 business days, with no shoes and no response, I emailed the company. Several days later I received an email stating that GHW no longer carried Glenfinnan shoes, but would give me 50% off another item. I decided on a pair of their buckle brogues and a brown sporran strap, which together, added up to the amount I had already sent via PayPal. To make a long story short, on 8 separtae occasions, either in email or over the phone, I have been promised a tracking number "tomorrow" and the shoes to be shipped "by the end of the week". Today is 29 September 2009. Four months have gone by, and all I have is a bunch of promises, which I prefer to call lies.
Once, Mr. Ahmed told me that the shoes had been shipped to the wrong address and would to be returned to Pakistan and mailed again. A week or so later, he informed that the entire country of Pakistan would be closed for two days for Independence Day, and that he would ship the shoes as soon as the country got back in business. That was 14 August. After that he said that his shoe-making machine was set up to make 50 shoes at a time and it was very difficult to make just two shoes. Then he offered me a free kilt to make up for his being "ashamed" of not keeping his promises. I opted for a free Kenmore doublet instead, and he promised that it would be sent out as soon as it was completed. Two weeks ago when I called again to see where all this plunder was, his story was that the whole country was shutting down for 5 days to celebrate/observe another holiday. He said he could ship the shoes and sporran strap before the holiday, or wait until afterward and ship all three items together. I opted for separate shipping, which he promised would arrive by the end of last week. Today is Tuesday and there's been no delivery form Pakistan. I called him yesterday to find out what's going on, and he "hoped" to be able to send me a tracking number today, which, so far, has yet to happen.
I won't go broke because of this interchange, but I hate to be lied to. By now the 45-day refund window from PayPal has run out, and I'm just out $41. Some of you have had good relations with this company. I have not, and I advise one and all to think very carefully before you place an order with them.