Quote Originally Posted by Squeaky McMurdo View Post
Ah but it used to have great baggage customer service, until 9/11.

I remember as a youngster going on road trips with my mom (who works for United) to deliver bags that had been delayed. We lived in Billings, MT and often drove to Bozeman, Missoula, West Yellowstone, all over Montana. And we got to stay in nice hotels at United's expense. Me and my younger brother and sister would fight over who's turn it was to keep my mom company.


--Chelsea McMurdo--
Sounds like fun!

I was very understanding when I found out that the box was delayed. You can't help thunderstorms and I was lucky to even to get to LA myself, but when the box sits and sits and sits in Boston, while flight after flight leaves Boston for LA, I got a little irritable.