Quote Originally Posted by Danwell View Post
I can understand your reasoning behind the basting stitches (though I find it a little hard to believe that anyone buying a kilt would complain about the basting stitches being included), but what about the packaging? Is this something that Scotweb is looking at improving?
Danwell, this is the second thread recently on which you've chosen to pick up on issues from someone else's discussion in order to present a negative view of Scotweb. (I also noted your contribution to this thread earlier, arguing that our XMTS discount should be ignored, despite the fact it's automatically given to every visitor here.) The last time I believe you were asked to desist for not observing forum rules. I have a feeling you perhaps have an undeclared reason to particularly dislike us, or some other agenda going on here? If so, please tell me so that we can discuss any problem directly, rather than via obliquely personalised 'debates'.

As for the question, we believe the incidence of complaints about our packaging is running at around 0.03% of deliveries. We always take complaints seriously. But we prefer to engage with the original customer to explore specific issues, with a view to providing the best service overall for all our customers.