Quote Originally Posted by Arlen View Post
The fact is, we have been following the instructions given by the 'immigration agents' on the USCIS phone line and I've learned that they have no clue what they are talking about and refuse to be help liable for their mistakes.
Yup! You need to follow the instructions on the web page! Even if they directly go against what the person on the phone told you since they are not going to be the one reviewing the application. It took us nearly four years to get everything sorted out! The key is to read and re-read the document requirements and to read everything on the USCIS website and to remain resolute! I really wish I had more to offer as I know how badly this situation sucks, but all I can offer are condolences and encouragement!