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4th March 11, 11:17 AM
#11
I liked that story. Thanks for posting it.
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4th March 11, 11:21 AM
#12
That story could brighten even the darkest of days.
Not only is this guy a high cut above, but just when one begins to think that so many are just out for themselves, his actions go the distance in proving that wrong.
Many here are like this guy, and are thoughtful and generous, not to be recognized as such, but because that is just the way they are.
My guess on getting in touch would be to email the reporter who submitted the story.
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4th March 11, 11:36 AM
#13
What a great story. It reaffirms my faith in humanity. Thanks for posting the link, Greg.
"Touch not the cat bot a glove."
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4th March 11, 11:50 AM
#14
What surprises me most about this story is that such a simple act of kindness is major news. Has our society really gone that far downhill? Is being nice to a stranger a newsworthy aberration now?
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4th March 11, 11:55 AM
#15
 Originally Posted by Tobus
What surprises me most about this story is that such a simple act of kindness is major news. Has our society really gone that far downhill? Is being nice to a stranger a newsworthy aberration now?
I think, as the story pointed out, many expressed kindness and concern, but only one man took action. I don't think it was a simple act at all, but it was the fact that he acted, instead of giving it lip service, feeling sympathy, he took the time and money to make a difference. How different things would be if everyone just once a day did something like this, once a week even. There needs to be so many more xmarkers in the world.
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4th March 11, 12:29 PM
#16
 Originally Posted by Hothir Ethelnor
Why blast the airline?
The one employee who took her to the wrong terminal was certainly to blame but there's very little an airline can do about such incidents.
That is a great little story. it's nice to know there are gentlemen out there still.
This was a frail elderly lady in a wheelchair, further handicapped by her generation's Canadian politeness. If it had been a child they dumped like that there would have been heck to pay, but such a woman isn't much- if any- better equipped to actually look after herself in such a disorienting situation.
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4th March 11, 01:01 PM
#17
Thanks, Greg! It's nice to know that chivalry isn't dead.
Animo non astutia
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4th March 11, 05:00 PM
#18
A great story on a lot of fronts. Many thanks for sharing.
KD
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4th March 11, 05:04 PM
#19
Great story, thanks for sharing.
Regional Director for Scotland for Clan Cunningham International, and a Scottish Armiger.
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4th March 11, 06:06 PM
#20
Hothir, the airline - once they found out they had made a mistake - should have bent over backwards to amend that mistake, especially after leaving a passenger in the wrong terminal for hours. Certainly much more than simply offering an overnight stay voucher (not for free, but at a "discounted rate") and leaving it at that. That may mollify the average business traveler for missed flight connections, but this was an elderly woman with limited mobility (not to mention limited means, but that wouldn't have been apparent just by looking at her) who had already been marginalized at the first airport*. It may be business policy, but it's not good customer service. Maybe it's my 'Southern hospitality' showing, or maybe it's the Scout in me, but a lot more could have been done to amend the situation.
The article isn't clear how strong an attempt was made at holding the connecting flight, or failing that, finding an alternative connection - even on another airline. Providing a meal and/or other senior 'assistance' (restrooms and other needs - e.g. water fountains - are often difficult for people with limited mobility to navigate) while in the terminal would have been a good idea too. People that are hungry and thirsty - esp. if they're dehydrated or distressed at having to relieve themselves, or distressed at having done so already - don't think all that clearly.
The article also doesn't mention whether it was a wheelchair or a motorized tram to get her from her flight to her connection, but I would think if there were any distance over 100 yards from one doorway to the next, a motorized tram would have been the way to go.
Sorry for the rant, but thinking that if it were my late, disabled uncle (MS) or a couple of frail relatives (also now deceased), or my friend's frail parents having to go through something like this makes my blood boil. 
*That's why I think it's a shame that these days people without a boarding pass can't get past the security checkpoints. Before that particular idea was enacted, this probably wouldn't have happened. The lady's family could have taken her to the correct gate themselves in DFW and stayed with her to see to her needs and see her off. I can understand - sort of - the reasoning, wanting to limit the number of people wandering around a secure area, etc., but even before 9/11, everyone going past a certain point had to go through security.
John
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